FAQ

Order times- We will only begin on your order once payment has cleared with the bank. Thereafter we will despatch your order within two weeks, usually sooner. If you change your mind before despatch and want to cancel the order after payment has cleared, we will refund but will deduct from the total amount so as to reimburse banking fees. If you have ordered a bespoke/ personalised item and decide to cancel, unfortunately following distance selling regulations we cannot offer a refund, barring the postage. 

Bespoke- As we are a small business, unfortunately the time spent sourcing specific items and creating new patterns is not financially viable. 

Boys- The saying goes, 'stick with what you know'. I only have a little girl so the boy side of things does not bring me much inspiration. So sorry, perhaps one day;)  

Postage- I am currently using the courier services of 'The Courier Guy'. There are 3 rates dependant on your location in the country. I have found them to a reliable and cost effective company. For overseas customers, we will also be using SAPO. Postage will be specific to your items ordered so I will confirm with a rough estimation befor(e you decide to order. Customs may or may not decide to charge a customs fee which will be your duty to incur).

Returns- If you change your mind you have the right to return the product undamaged and in its original packaging within 7 days of receiving it. Unless the items is faulty, postage will have to be paid by your good selves to return the item and will need to be at the very minimum  a recorded item through the SAPO. Bespoke orders are non returnable and non refundable. We will work closely with you during a bespoke process with ideas and photos so this should hopefully never be the case. Again, If any item is found to be damaged and faulty by yourselves, we will incur the postage and reimburse once it has arrived back at the Mae-anna studio. We are very particular about our quality and do take photos of every single item before sending out so that we have them on record. Although we of course realise that mistakes do happen, we want to ensure you are nevertheless delighted with our service.

Copyright- The product of designers is born out our life stories, don't pilfer our creative culminations pretty please. Mae-anna and it's products are protected by copyright. I have wherever possible used my own clothing patterns, or if not, clearly stated their pattern source. Also all toys have been designed by me. I have an excellent understanding of toy safety, especially toys from birth. So you can rest assured your little ones can tug, pull and chew away. We are also able to produce CE certified toys for the overseas market. Please get in touch if you are an overseas buyer and would like a toy, the fabrics will be slightly different than those otherwise showcased, and unfortunately a little more expensive as they are imported. 


Happy browsing and enjoy your Mae-anna experience.